Suggestions and complaints

We are constantly trying to improve our services.

Monthly practice staff meetings are held to maintain our awareness of current medical and administrative developments and ways forward. A formal audit of patient satisfaction is carried out each three years as part of the Practice Accreditation requirements.

We would welcome your suggestions. Please speak or write to our Practice Manager or Reception Manager.

Unfortunately there are times when you may be dissatisfied with some aspect of our service. Do not brood.

If a doctor-patient interaction is involved you may:

  • Speak directly to the doctor if you feel comfortable doing so.
  • Discuss the incident with the Practice Manager who will bring it to the attention of the doctor.
  • If your complaint involves our support staff please contact the Practice Manager.

We are all human and liable to misunderstandings, miscommunication and mistakes. It is in all our interests to speedily resolve grievances.

Rarely a patient may wish to take matters further. If so, you may contact the Australian Health Practitioners Regulation Agency.